SHIPPING POLICY & RETURNS REFUND POLICY

SHIPPING 

Prior to your postal return please email info@thecleansingcloth.com.au with your order number #___ as your subject heading and explain your reason for return.
To return your product, you should mail your product to: 51 Thomson Street, Belmont, VICTORIA 3216

You the (purchaser) will be responsible for paying for your own shipping costs for returning your item due to change of mind circumstances. Any fault found within your purchase will entitle you to a full refund on goods and shipping if required covered. Shipping costs are non-refundable in the case of "change of mind". If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.